Painting jobs in Tampa Florida
"We have a 13 year old mini-van with 140, 000 miles. Although old, it’s still a very nice van (Toyota Sienna XLE). And, being a Toyota that has been well cared" for; it can probably go another 100, 000 miles with minor repairs. However, having been kept outside, the paint had worn thin. We decided to give it a cheap paint job and drive it a little longer. Several years ago my wife had a car painted at painting (different location) and was very satisfied. Therefore, there was no reason to not go to another . We went to the one at 11707 North Florida Ave. The sign said “Paint any car $199”. (Obviously, it didn’t mean “any” car). My first encounter was with an employee named . I wasn’t greeted with a smile, and a welcoming handshake. was “all business”. It was his job to tell me why the sign that said “Paint any car $199”, didn’t mean that they would paint “ANY” car for $199. (Frankly….that was not surprising.) When he told me that there was a $100 “upcharge” because it was a van; I responded (kiddingly) that there should be a $100 downcharge because of all the window space. Still, - no smile. He continued to tell me of the various add-on charges, etc. Finally, he showed me that the 9 charge to “paint any car” would be 0. . BUT WAIT !!! – If I would bring it in by noon tomorrow, he would do it for 0. (He must have been a used car salesman in a previous life.) After talking with my wife, I called and told him I would bring it in before noon the next day, which I did. There were a couple minor “dings” and a slight crease on the driver’s side, which were so minor that the original paint was not even scratched. Still I didn’t want the car to be painted with those dings still showing. – Yep.Another $60. (Not unrasonable, though). I was told the car would be ready Saturday morning, anytime after 9, but they close at 12. I, later, got a call from one of the employees working on the car, to tell me that they couldn’t remove the luggage rack on top of the roof, because some of the screws were rusty, and they didn’t have (some kind of) tool that was needed to remove it. He asked me if I just wanted him to paint the luggage rack white, also. I told him “No”.- He said all right…we’ll just try to “tape it up” as well as we can Saturday morning I called to confirm that the car was ready. The guy who answered the phone told me “I ain’t gonna try to -coat it”….the top isn’t gonna look great. When I asked him to describe what he meant; he said it had an “orange peel” look. I told him that there was no point in my coming to pick it up, if the paint was improper. I asked him if I would leave it with him until the following Tuesday, could they have the top re-done properly. He told me he would appreciate it if I would. When I called Tuesday, I was told that something about the trim had to be finished, and would I mind picking it up the next day. I replied that it would be fine, and that I just wanted a proper job. When I called Wednesday morning; the entire attitude I experienced was different…Vastly improved. The gentleman who answered the phone was named . The words he used in answering the phone were “official” but the attitude and inflection of his voice was extremely friendly. I replied; “, it sounds like there’s a party going on and I should be there.” And he replied “come on down”. I told him I was calling to confirm that my white Sienna Van was ready. He ask me "Are you sure it wasn’t supposed to be pink”? My reply was “I like you.” found out that was some kind of regional manager. I could see why he had attained that osition. He was the only friendly voice I had heard since I first drove into the lot. When I arrived the van wasn’t ready. They were still doing some finishing things to it. As I walked around the van, I could see that I really did get a “$199 paint job”. It was a very “course” paint job, and there were spots of “over-spray” that had not been removed. When I went into the building, I met . He was just as delightful, in person, as he had been on the phone. I then met Sixco, who seemed to be the local manager. Sixco was friendly, also. But was the one I talked with concerning the van. I showed the few areas that were very sloppy (3-4” triangles which had not been painted due to being more difficult to get to because of the luggage rack), and the “dings” that were not removed, although I agreed to pay additional to have them (and the crease) smoothed out. The crease had been smoothed out properly, but the dings were ignored. did not attempt to defend the sloppy areas, or the missed dings. He was in full agreement with me about everything I complained about. simply asked me: “What can we do to make this right with you?” (Once again, this exemplified why he held the higher position within the company). In reply to his reasonable and customer oriented attitude, I did not complain about the “course” paint job. I didn’t like it, but I didn’t complain about it. It was, after all a cheap paint job. (And it looked like it.) I told if they would correct the sloppy paint on the roof and clean up the overspray, I would consider that adequate. They did re-paint the car. We consider the final results marginally adequate for a cheap paint job. I did not say any more to because of his great attitude. But I’m obviously not happy with this paint job, and will not take another car there to be painted. In all fairness….the sign did NOT say “Paint any car PROPERLY $199.
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